Our Measures to keep you protected during the Epidemic

Dear customer,

During these troubling times around our country and the world, Pro-Tec Plumbing & Drains is committed to continue to provide you with the quality of service you have come to expect. Our hearts go out to those who have been immediately affected by Covid-19 and their families.

During these times our offices will continue to receive your calls and plumbing requests at our normal operating hours and we will update you of any upcoming changes if anything new develops.


To help protect you and our staff we have implemented the following:


  • Our plumbers are equipped with face masks, gloves, and disinfectant spray to keep themselves and you protected when at your home.
  • Our staff is refraining from congregating, holding meetings.
  • We are implementing an email and chat format of communication to avoid face to face interactions between staff members in our offices.
  • If any employee displays signs of illness he/she is required to stay at home.

These are just a few procedures we have implemented along with any other guidelines provided by the CDC like continuous handwashing, maintaining 6 feet of distance, avoiding gatherings.

Our staff is committed to continue to provide you with the best quality service we can offer.

We want to thank you for your continued support of Pro-Tec Plumbing, and for your ongoing and future support of our communities.

With Regards,

Claude Ridley,
General Manager

What to expect when we are on our way

One of Pro-Tec's plumbers is pulling an old toilet at a customer's home so when we're on our way, her is what to expect

When paying for a plumber you are paying for the knowledge and experience that plumber has as well as his time. Most often one doesn’t realize that hiring a bad plumber can cost twice as much as hiring a licensed professional. When we’re on our way here is what to expect from us: you are hiring a licensed and experienced plumber that puts your concerns first. One that is upfront, and always goes above and beyond your expectations.

As soon as you pick up the phone and we receive your call our team is hard at work. Our staff begins by scheduling your appointment within 24 hours. We then select a plumber with the expertise necessary to do the work you’ve described over the phone. Plumbers often find other issues that may have originally caused your issue in the first place. If we find any other issues our staff will be sure to bring it to your attention and give you upfront pricing to fix it. We’ve put together a list of plumbing surprises we find while on the job.

Common household plumbing issues:

  1. Shut off valve: These valves aren’t used often. From years of exposure to hard water and sediment, the valves seals and inner components break down.  “Because these valves are not maintained regularly it can lead to unexpected plumbing repairs, ” Carl Forsyth, Service Manager.
  2. Under the sink leaks: Sometimes we uncover slow leaks under kitchen sinks that eventually rot out cabinetry if not repaired. Fixing a small leak can be a quick and inexpensive fix that will pay in the long term.
  3. Broken toilet flange: Another common finding when replacing a toilet, is finding that underneath it your flange is cracked. This can be an extensive repair that would require a plumber to excavate the existing flange.

When we’re on our way here is what to expect:

  • We offer upfront pricing prior to doing any work.
  • Reliable team of plumbers at your service. Our company has a variety of plumbers who work together to resolve your plumbing needs. Having a team behind every job we complete.
  • Our plumbers make sure to leave your home as clean as it was or even cleaner than when we arrived. They wear booties, use protective cloths, or plastic to prevent damage to your floors.
  • When using Pro-Tec plumbing you are supporting a local family-owned business. In return for your support, we support families in need like Toys for Tots, Family to Family Kid’s closet, The Naples Zoo just to name a few.
  • Our response time is quick. We have the availability to send a plumber out the same day. Offering appointments Monday through Friday and calling you ahead so that expecting us doesn’t become an entire day’s wait. Providing appointments within a business day and offering emergency service after 4 pm and on Weekends.
  • Our plumbers are thorough and efficient in resolving your plumbing issues in a timely manner.
  • How do we charge?- While we pride ourselves in offering upfront pricing and charging per the job done versus per hour, “Each call is unique & no job is ever the same” and that is the Pro-Tec difference.


If your finding yourself needing help don’t call a handyman, call the professionals at Pro-Tec Plumbing & Drains because with our team when we’re on our way you know what to expect. Call (239) 261-1000, or contact us online.

Find the top 7 questions to ask before hiring a plumber here




Wipes aren’t flushable after all

A person is throwing disposing a baby wipe into a toilet

It can often be tricky to know what is safe but you’d we’ve found plenty of “flushable” wipes clog toilets.  Unfortunately, consumers rely on manufacturers on proper procedures of disposing of flushable wipes whether certain toilet paper is safe and then there are items like grease which can be hard to dispose of correctly. These issues start in the home where flushable wipes clog toilets first and if they get through eventually lead to massive clogging of treatment plants.  

Not so long ago the sewer system in South Carolina became inoperable after thousands of baby wipes clogged a few of the pumps at the Plumb Island Wastewater Treatment Plant. It required the plant to bring in substitute pumps to keep the system working and this is just the beginning. 

This issue affects everyone. New york city alone has had to spend $18 Million dollars on baby wipe related problems and states like Alaska, California, Wisconsin, and Hawaii is among others who have major issues develop because of improper disposal of “flushable baby wipes.”

Example of a massive grease and flushable baby wipes congealed at a processing plant Often wipes get mixed in with other materials and as a result, the wipes turn into gray, stinky masses that clog our city plumbing facilities. This year alone, a 210-foot mass blocked a sewer in a southwestern English town called Sidmouth were a mixture of fat or grease and wipes congealed into a huge mass that eventually would take around eight weeks to clean up and dispose of properly.

One of the major issues is that wipe companies brand their wipes as “flushable”. Naive home-owners believe the manufacturer and don’t read the small print in the back, which warns consumers that flushing their wipes can cause a blockage. Want to avoid costly plumbing issues, don’t flush anything other than toilet paper and bodily waste.

Flushable wipes pictured where do not flush symbol is shown Here are some warning signs:

– Bad sewer odor coming from a toilet

Water backup

– Frequently clogged toilets

-Water seeping from the bottom of the toilet

-Brocken or non-functioning valve


After much research about these wipes, we began to question why baby wipe companies claim that their wipes are flushable. Fortunately, this issue has been brought to the courts with countless lawsuits being filed about this issue. 

To help prevent these issues and any future unexpected problems with your plumbing, Pro-Tec is offering an annual Maintenance Program that offers you peace of mind. Our team flushes your water heater, checks connections, valves, piping. Visually inspects all plumbing components. We check for leaks or corrosion and clean aerators for proper water flow. The Maintenance Program offers you a 10% discount off of any service and upfront pricing always!






Tankles Water Heater Rebate

White woman standing in shower lathered with yellow sponge. The picture is seem from the top right angle looking down as the water falls. She has her eyes closed and is smiling.

Before you buy a water heater at your local retailer, look into rebate programs in your state. Often, there are rebate programs that you may be eligible for and not aware of. If you already have gas at your home, it’s easy to switch to a tankless water heater.

There are many miss conceptions about Tankless Water Heaters. One of the most common is that you’ll be left standing in the shower, shivering waiting for hot water. With our NPE-A Navien Tankless Water Heater, you won’t have that issue. It provides you with an on-demand recirculation accessory that activates the internal recirculation pump. This gas-fired burner heats up the water in the supply lines and gives you the perfect temperature on demand.

Another misconception about tankless water heaters is that they are costly. With our October sale, you won’t have to worry. There are a variety of credits and rebates available depending on your location but we’ve done the research for you. When we install a Navien 240-A Tankless Water Heater you have the choice between a $250 rebate or upgrading to a Free Kohler Highline toilet. 

There is also a $500 Rebate available through Teco. In order to receive the Rebate, you must follow their specific requirements. These include being an existing customer or in the process of becoming a customer of Teco. To find out more about the Teco rebate program go to their site peoplesgas.com.

Pro-Tec Plumbing:

Choose between a Free Kohler Highline Toilet and our $250 rebate

  1. Pro-Tec Plumbing installs a new NAVIEN TANKLESS WATER HEATER in October
  2. Like and follow us on Facebook and Instagram 
  3. Mention our promo code “Buddy” at scheduling. 

Teco Requirements:

To receive the rebate from Teco, you must

  1. Be an existing customer or in the process of becoming a customer of Teco Peoples Gas 
  2. Must replace an existing old water heater with a new energy-efficient natural gas appliance. 
  3. Complete and submit the appliance rebate application at https://www.peoplesgas.com/residential/saveenergy/rebates/
  4. Request a Rebate tab and digital copies of your receipt of the work provided. 

For more information on our current specials and discounts, go to https://www.ptpnaples.com/ specials

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Save money. Stop using plastic water bottles.

(And recycle when you do.)

Over 50 million plastic water bottles are thrown away — not recycled — in the United States

every single day. If you laid those bottles end to end, they’d stretch from New York City to

San Francisco. And back again.

While plastic water bottles are convenient (and oftentimes healthier for consumption) compared to unfiltered tap water, they cause more harm than good to both your wallet and planet.

Read on to see how water filters and reusable water bottles can save you a big chunk of change — and why we’re so passionate about #banningthebottle.

1. Bottled water costs 2000 times as much as tap water. And that cost is growing.

BusinessInsider reports that, at an average of $1.22 per gallon, consumers spend more than 300 times the cost of tap water to drink bottled water.

ConvergEx Group Chief Market Strategist Nick Colas tells the paper: “The bottled water industry grossed a total of $11.8 billion on 9.7 billion gallons [of bottled water] in 2012, making bottled water about $1.22/gallon nationwide and 300 times the cost of a gallon of tap water.

“If we take into account the fact that almost two-thirds of all bottled water sales are single 16.9 ounce bottles, though,” Colas continued, “this cost is much, much higher: about $7.50 per gallon.

“[The cost of bottled water] is almost 2000 times the cost of a gallon of tap water and twice the cost of a gallon of regular gasoline.”

Americans spent $11.8 billion on bottled water in 2012, a 6.5 percent increase from 2011. Since the tracking of dollar amounts started in 1991, consumption of bottled water has increased 312% and sales have increased 371%.

“What’s most remarkable about this data, though, is what it says about the American consumer: that despite the (debatable) excessively high cost of bottled water when compared to its tap equivalent, we continue to buy it – even during an economic downturn,” Colas says.

“While Americans did cut back slightly on bottled water during the recession of 2008-09, we hit a new all-time high in 2012, and show no sign of stopping.”

2. A family of four with reusable water bottles can save $123,000 after five years.

A Penn State University study found the average American can save $1,236/year if using a reusable water bottle instead of buying plastic. That averages out to around $6,180 for five years. (That’s typically the minimum life expectancy of a reusable water bottle.) Many bottles cost under $20, and come in various styles to fit your budget and personal need.

Say you have a family of four, and all four of you buy $20 reusable bottles. That’s an $80 investment. Now take the $6,180 from above, multiply it by five years, and again by four people. Your family of four has saved over $123,000.

Imagine what you could buy with that — maybe a college education! Or 123,000 McChickens!

3. Landfill? More like gold mine.

The Natural Resources Defense Council states that $11.4 billion of recyclable post-consumer packing is put in U.S. landfills each year instead of being recycled.

80 percent of trash in our landfills is recyclable.

Recycling has twice the economic impact of burying it in the ground.

A study for the California Environmental Protection Agency states that recycling one additional ton of waste can pay $101 more in wages, produce $275 more in goods and services, and generate $135 more in sales.

Recycling is big business…for everyone.

Michael Lujano dumps plastic bottles into the hopper to be weighed as he handles a customer’s recyclables at the Tri-CED recycling facility in Union City, Calif. on Friday, June 9, 2017. (Kristopher Skinner/Bay Area News Group)

Lloyd and Marin write that recycling is a mainstream industry, accounting for over 85,000 jobs. Recycling generates over $4 billion in salaries and wages and produces over $10 billion worth of goods and services per year.

4. Recycling plastic bottles can benefit your neighborhood and your state.

On top of creating jobs and building more economic activity at a local level, recycling generates over $200 million per year in sales tax revenue. This revenue helps local governments pay for health and social service programs, transportation improvements and more.

Want to read more? Check out our sources:

Business Insider: Bottled Water Costs 2000 Times As Much As Tap Water

Penn State University: Sustainability with Plastic vs. Reusable Water Bottles

Forbes: We’re now at a million plastic bottles per minute — 91% of which are not recycled

CalRecycle Integrated Waste Management Board: Good for the environment, good for the economy

Want to know how you can make a massive immediate change? Call us and learn about installing a water filtration system.